PrivacyPolicy

EV ART HOLDINGS LLC, doing business as EVART ENERGY (“EVART ENERGY,” “we,” “us,” or “our”), runs a platform for mobile EV charging. You request a charging session in the app and a charging vehicle comes to you.

This policy explains what information we collect through the EVART ENERGY driver app, the EVART ENERGY operator app, and evartenergy.com (together, the “Service”), why we collect it, who we share it with, and what control you have over it. It works alongside our Terms & Conditions.

Different people use the Service in different roles:

• Drivers request charging sessions through the driver app and pay for them.
• Operators use the operator app to accept, travel to, and deliver those sessions.
• Partners are the independent businesses that own the charging vehicles and employ or contract the operators.

This policy applies to all three. Where something applies only to one role, we say so.

• Account details such as your name, email address, phone number, and password.
• Vehicle details such as make, model, connector type, and any notes you add to help an operator find your car.
• Session details such as the address, parking level, and access instructions you give when you request charging.
• RFID card identifiers for any card you claim or link to your account.
• Support messages and anything else you send us, including photos you attach to a report.
• Operator onboarding details including identity and tax information required to receive payouts, collected and verified by Stripe.

• Charging data including which charger and connector were used, energy delivered, session start and stop times, meter readings, and session status reported by the equipment.
• Transaction data including amounts charged, wallet balance changes, commission splits, and payout records.
• Device and app data including device model, operating system, app version, language, IP address, and crash or diagnostic logs.
• Usage data such as which screens you open and which actions you take, used to find bugs and improve the apps.

Location is central to how mobile charging works, so we are specific about it.

• Driver location is used to show coverage near you, to pre-fill your request address, and to route an operator to your vehicle.
• Operator location is shared with the driver and the partner during an active session, so the driver can see the charging vehicle approaching.

Location collection in both apps is foreground-only. It runs while the relevant screen is open and stops when you leave it. We do not track your location in the background.

Live position data is held briefly in temporary storage so the map stays current, and it expires automatically after a short window. You can turn location permissions off at any time in your device settings, though most of the Service will not work without them.

The apps ask for a few device permissions. Each one is optional and can be changed in your device settings.

• Camera is used to scan charger QR codes. Frames are processed to read the code and are not stored or uploaded.
• Photos are accessed only when you attach an image to a support message or a profile picture.
• Notifications are used for session updates such as an operator accepting a request, arriving, or completing a charge.

Payments are processed by Stripe. Your card details are entered directly into Stripe and we never receive or store your full card number. We receive limited information such as the card brand, last four digits, expiry, and whether a charge succeeded.

If you use a prepaid wallet, we store your balance and the transactions against it. Operator and partner payouts run through Stripe Connect, which collects the identity and tax details required by law before money can be sent. Stripe handles that information under its own privacy policy.

• To create and manage your account and authenticate you.
• To match requests with available operators and route them to you.
• To start, monitor, stop, and bill charging sessions.
• To calculate commissions and pay partners and operators.
• To send service messages about your sessions and account.
• To answer support requests and investigate problems.
• To detect and prevent fraud, abuse, and unsafe behavior.
• To fix bugs, measure reliability, and improve the Service.
• To meet legal, tax, accounting, and safety obligations.

We do not sell your personal information. We share it only where it is needed:

• With the partner and operator serving you, who receive your name, contact number, vehicle details, session address, and access notes so they can complete the charge.
• With drivers, who see an operator’s first name, vehicle, and live position during an active session.
• With service providers that work on our behalf, including payment processing, cloud hosting, mapping and navigation, push notifications, and email delivery.
• For legal and safety reasons, when required by law or to protect the rights, property, or safety of EVART ENERGY, our users, or the public.
• In a business transfer, such as a merger, acquisition, or sale of assets, with this policy continuing to apply to the transferred information.

We may also share aggregated or de-identified statistics that cannot reasonably be used to identify you.

We do not sell personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under California law. We do not run advertising in the apps, and we do not use your location or session history to target ads anywhere else.

We keep your information for as long as your account is open, and after that for as long as we need it to meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

Some categories have shorter lives. Live location points expire within minutes of the screen closing. Session and payment records are kept longer because tax and financial rules require it.

We use reasonable technical and organizational safeguards, including encryption in transit, access controls, and tokens stored in your device’s secure keystore rather than in plain text. No system is perfectly secure, so we cannot guarantee absolute security. Tell us at Evart@evartenergy.com if you believe your account has been compromised.

You can:

• Review and update your account details in the app.
• Turn location, camera, or notification permissions off in your device settings.
• Unlink an RFID card from your account.
• Ask us to delete your account by emailing Evart@evartenergy.com.

Deleting your account removes your profile and stops future processing, but we retain session and payment records where the law requires it.

Depending on where you live, including California, Colorado, Connecticut, Texas, Utah, and Virginia, you may have the right to know what personal information we hold about you, to get a copy of it, to correct it, to have it deleted, and to not be treated differently for exercising those rights.

Send requests to Evart@evartenergy.com from the email address on your account, or tell us enough for us to verify who you are. An authorized agent may submit a request on your behalf with written permission. If we decline a request, we will explain why and how to appeal.

The Service is for adults. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

EVART ENERGY operates in the United States and information is processed here. If you use the Service from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.

We may update this policy. If a change is significant, we will tell you in the app or by email before it takes effect. The date at the top of this page always reflects the current version.

Questions, requests, or concerns about privacy go to Evart@evartenergy.com, and we will get back to you.